for Germany and
Austria:
The amount shown in the MyRiverty customer portal is the amount reported by the online shop.
The most common reasons why this amount may differ:
• Your return was not processed
• Your return was processed incorrectly: You were not credited for all or the wrong items
• You are missing a discount on your invoice
• The online store has charged you shipping costs
In these cases, please contact the online store.
Where can you find the contact information for your online store?
You can usually find the contact information at the bottom of our emails or on your created invoice within the footer.
You don't need to do anything – just pay easily after the invoice adjustment
As soon as the online shop has adjusted your invoice, Riverty will automatically receive a message about it. You do not need to take any further steps and can pay directly. Find out the easiest way to pay here:
How can I pay via the Riverty app? – Riverty customer support
How can I pay via the MyRiverty customer portal? – Riverty customer support
for Switzerland:
The amount shown in the MyRiverty customer portal is the amount reported by the online shop.
The most common reasons why this amount may differ:
• Your return was not processed
• Your return was processed incorrectly: You were not credited for all or the wrong items
• You are missing a discount on your invoice
• The online store has charged you shipping costs
In these cases, please contact the online store.
Where can you find the contact information for your online store?
You can usually find the contact information at the bottom of our emails or on your created invoice within the footer.
You don't need to do anything – just pay easily after the invoice adjustment
As soon as the online shop has adjusted your invoice, Riverty will automatically receive a message about it. You do not need to take any further steps and can pay directly.