Notify a return (full or partial) via the Riverty web app – Riverty Support

for Germany, Austria and Switzerland:

To make the return process as smooth as possible, a few actions are required

These include reporting the return of your order to both the online shop and Riverty and keeping a return receipt to prove that you returned your order. Check the link below with all the required actions.

Registering a return in a few steps through the Riverty Web App

Log in to the Riverty web app with your email address
Select your purchase in the Riverty web app
Scroll down and then choose “Submit return”
Check which items you have retained
The invoice amount will now be updated

Need help logging in? Click on this link: How can I log in to the web version of the Riverty app? – Riverty Support

Are you returning the entire order?

Then you can register your return in the Riverty app or Riverty web app. This way, we will know that we need to wait until the online shop has processed your return. Always follow the return instructions of the online shop. As soon as your return has been processed by the online shop and we have received a notification, we will send you a confirmation by email. Your invoice will then be adjusted in your overview.

Are you returning (a) part(s) of your order?

You can then select which items you want to return in the Riverty app or in Riverty web app. Then you can immediately pay for the products you keep, including any shipping costs. Do this within the period indicated in your payment overview. As soon as your return has been processed, you will receive a confirmation from us by email and this will also be adjusted in your overview.

Do you need more information about returns?

Download the Riverty app!

Use the Riverty app to get an overview of your purchases
Easily pay and view billing details
Manage your returns
Pause your bill

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