for Germany;
Austria and
Switzerland:
There may be several reasons why you cannot register a return via our customer portal MyRiverty:
You can only register one return per invoice via our customer portal MyRiverty.
There may also be other reasons why a return notification is not authorised for your order.
This does not stop you from returning your goods, please check the returns policy in your online shop.
If you have any further questions about paying for your order with returns, please contact our customer service team.