for Germany;
Austria and
Switzerland:
Unfortunately, as a payment method, Riverty cannot mediate if a dispute happened.
We act on behalf of the online shop, and as long as the online shop does not change the order, Riverty will continue the billing process.
We advise you to continue the conversation with the online shop and find a solution together or, in extreme cases, to contact another independent entity, e.g. legal aid, legal advice or the consumer advice centre.
