for Germany,
Austria and
Switzerland:
Use accurate and complete personal data
We do not have insight into the specific reason for a rejection. We recommend that you make sure when ordering that you provide your own correct and complete personal data such as first and last name, billing and delivery address, date of birth, etc.
Why does Riverty process personal data? - Riverty Support
Pay your bill or complete outstanding orders first
Do you have an open order? Then we recommend that you complete it first and only then start a new order attempt. Download the Riverty app from Google Play or the Apple App Store.
Check if you have unpaid invoices and simply pay them via the Riverty app.
How can I pay via the Riverty app? - Riverty Support
Choose a different payment method
If the new order attempt is still unsuccessful, then payment via Riverty is currently not possible in this online store.