If your invoice was already in collection, please contact our respective debt collection agency.
for Germany:
Please contact Riverty Services GmbH. You can contact Riverty Services GmbH (Back in Flow) via the online portal https://de.flow.riverty.com/de-de
for Austria:
Please contact Riverty Services Austria GmbH. You can contact Riverty Services Austria GmbH via the online portal https://at.flow.riverty.com/
for Switzerland:
Please contact infoscore Inkasso AG. You can contact infoscore Inkasso AG via the online portal https://finance.arvato.com/de-ch/consumer-services/schuldnerservice-ch/
Why is my invoice transferred to Debt Collection? - Riverty customer support