Why don’t I see any purchases or invoices in the app?

for Germany, Austria and Switzerland:

If you log in but don’t see your purchases, invoices, or returns, this is often due to your login details or region settings.

1. Check your email address
   Make sure you use the same email address you used for your purchase.
2. Verify your region and language
   Go to your Profile page in the app and check your Region and language settings.
   • Ensure that the correct country is selected.
   • If not, log out and choose the right country before logging in again.