for Germany and
Austria:
Contact the shop
How you can exchange an item differs from shop to shop. We therefore advise you to contact the shop where you placed the order. They can inform you which steps you can take.
Contact information
Usually, you can find the contact information of the online shop at the bottom of our emails or in the footer of the issued invoice.
Pay your outstanding invoice
In case of an exchange, the payment term of your invoice still applies. It is important to pay your outstanding invoice to avoid extra costs.
Read here to find out the quickest way to pay
How can I pay via the Riverty app? - Riverty customer support
How can I pay via the MyRiverty customer portal? - Riverty customer support
for Switzerland:
Contact the shop
How you can exchange an item differs from shop to shop. We therefore advise you to contact the shop where you placed the order. They can inform you which steps you can take.
Contact information
Usually, you can find the contact information of the online shop at the bottom of our emails or in the footer of the issued invoice.
Pay your outstanding invoice
In case of an exchange, the payment term of your invoice still applies. It is important to pay your outstanding invoice to avoid extra costs.