for Germany:
You have issues with an order?
It is necessary to open a dispute directly with eBay to resolve your concern.
Please log in to your eBay account, go to your purchases and select the relevant item. Then click on ‘Report problems with item’ and follow the instructions to open a dispute.
Once the dispute has been opened on eBay, eBay will notify us.
You can find more information about the eBay money-back guarantee here: eBay money-back guarantee policy