for Germany; Austria and Switzerland:
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You will receive access to your payment information as soon as we have received confirmation from the online shop that your order has been dispatched or that you have used our service.
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Your spam filter does not allow Riverty emails to arrive in your inbox. Please check your spam folder for emails from Riverty and add Riverty as a safe sender of emails. Our emails should then arrive directly in your inbox, so we recommend that you check your settings.
Your email address contains a typo.
Perhaps you have mistyped your email address? Please contact our customer service at customercare@riverty.de.
You use different email addresses for your purchases.
Log in with the email address you used to make your purchase. This is the only way you will see all the information about payments you want to make with this email address. Riverty recommends that you use the same e-mail address for all your purchases. This gives you an overview of all your invoices and prevents you from missing notifications or payment deadlines.