for Germany and
Austria:
Sometimes a direct debit fails. Below you can read about the most common causes and the best thing to do.
Failed direct debit. One of these coud be the reason:
• An insufficient balance on the bank account
• You have initiated a chargeback yourself
• A maximum direct debit amount is set
• The direct debit was refused or reversed
• The collector (Riverty) is blocked
Missed payment – What now?
If a direct debit fails, you remain responsible for paying your invoice.
1. Contact your bank and ask how to prevent this from happening
In these situations, it’s important to contact your bank to find out how to ensure that the next direct debit will go through successfully.
2. Make sure to pay your bill yourself via the Riverty app
Pay your invoice yourself and on time to avoid any reminder fees. The links below explain how to pay:
How can I pay via the Riverty app? - Riverty Support
Useful links:
How does direct debit work? - Riverty Support
How can I cancel my direct debit payment? - Riverty Support
Where can I see all my paid invoices? - Riverty Support
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