for Germany and
Austria:
The SEPA mandate for your fixed instalment payment was transferred to our accounting system when you placed your order. Therefore, the bank details cannot be found in the Riverty app and cannot be processed there.
Please send us the new bank details by contacting our customer service team, using the e-mail address stored in your Riverty account.
Useful links:
What happens if I return items from my instalment plan? - Riverty Support
Can I change the monthly payment date? - Riverty Support
The monthly instalment could not be debited. What happens now? - Riverty Support