for Germany:
Flex is a Riverty product. With Flex, you can flexibly pay your bills in instalments.
Create a new contract:
You can make your first request for Flex by selecting an invoice in the Riverty Web App or in the Riverty App and going to ‘PAYMENT OPTIONS’. After selecting the monthly amount, the application process begins by clicking on ‘ADD TO FLEX’.
Next, you confirm the address data from your customer account so that we have the correct data for your Flex contract.
For the SEPA direct debits, you will then set up a direct debit mandate or confirm that we can use the mandate that you have already stored in your customer account for Flex debits.
Pennydrop:
The so-called penny drop follows. For this, you transfer 0.01 EUR to our partner Deutsche Bank. This is for bank authentication. The cent will be transferred back to you immediately.
In exceptional cases, this bank authentication can take up to two days. However, the creation of the new Flex contract can be continued. Once your contract request is accepted or declined, you will be notified per Mail.
Verification of identity:
For the next step, it is important that you have your ID card or passport at hand. The document used needs to be scanned multiple times. Finally, a selfie of you will be taken and location sharing will be requested in order to confirm that you are in a country where Flex is available.
Digital signature:
The contract is concluded by entering and confirming a one-time password.
Completion:
If successful, your new Flex contract will now be displayed in your Riverty App and Riverty Web App, along with the invoice that has already been added.
Accepting the contract creates your Flex account. the first charge will be made one month later.
Once you have accepted the contract, you can add further invoices to your Flex account within your limit.
Useful links:
What is Flex? - Riverty Support
How does Flex work? - Riverty Support
Download the Riverty app!
- Use the Riverty app to get an overview of your purchases
- Easily pay and view billing details
- Manage your returns
- Pause your bill