for Germany and
Austria:
When the online shop has processed your return, you will see the open balance in the Riverty app or in the customer portal MyRiverty. As soon as we have posted the credit note for your return, you will receive a confirmation from us by email. If your invoice has not yet been updated, please contact the online shop.
Would you like to use the customer portal MyRiverty or the Riverty app? Simply register here or download the Riverty app (riverty.app/open)
for Switzerland:
When the online shop has processed your return, you will see the open balance in the customer portal MyRiverty. As soon as we have posted the credit note for your return, you will receive a confirmation from us by email. If your invoice has not yet been updated, please contact the online shop.
Would you like to use the customer portal MyRiverty? Simply register here.