for Germany,
Austria and
Switzerland:
There may be several reasons why you cannot register a return via our Riverty App:
- The period for registering returns has expired.
- You can only register a return for an invoice via our Riverty app once.
It is also possible that a return report is not allowed for your order for other reasons.
This does not preclude you from being able to return your goods; to do so, check the return conditions in your online shop.
Useful links:
Step-by-step guide for returning an order - Riverty Support
Return process and conditions of the online shop - Riverty Support
I want to cancel or adjust my return - Riverty Support
Report a (full or partial) return via the Riverty web app - Riverty Support
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