for Germany,
Austria and
Switzerland:
The good thing of using Riverty is that you can check out the products first before you decide if you want to keep them.
Do you still want to return an order? Then follow the steps below so your order will be processed as a return without any problems.
The due date can be 14 or 30 days depending on the merchant.
- Make sure to return your order (or part of it) within the 14 or 30 days (depending on the merchant) after receiving the payment information.
- Within the due date of 14 or 30 days (depending on the merchant): go to point 2.
- After the due date of 14 or 30 days (depending on the merchant): Contact the merchant.
- Check and respect the merchant's return conditions. They determine, for example, whether there are any additional costs attached to your return.
- Report your return to Riverty. This can be done in different ways:
- Via the Riverty app
- Via the ‘Report a return’ button in the confirmation email you received from us.
- Pay the retained part.
- For smooth processing, we recommend sending your return today.
- Keep the return slip until your return has been processed and confirmed.
- Keep an eye on whether your return has been processed before the due date.
- If the return has been processed before the invoice date, you do not have to do anything more.
- Return has not yet been processed: you will receive a notification from us to contact the merchant.
Also consult these articles!
How can I return my order? – Riverty Support
Tips for returning products – Riverty Support
Download the Riverty app!
- Use the Riverty app to get an overview of your purchases
- Easily pay and view billing details
- Manage your returns
- Pause your bill