for Germany and
Austria:
You can only register a return within 14 days of the invoice date.
Once the first 14 days have expired, the case is processed as a dispute.
There may be several reasons why you cannot register a return via our Riverty app:
You can only register one return per invoice via the Riverty app.
There may also be other reasons why a return notification is not authorised for your order.
This does not stop you from returning your goods, please check the returns policy in your online shop.
If you have any further questions about paying for your order with returns, please contact our customer service team.
for Switzerland:
You can only register a return within 14 or 30 days (depending on the online shop) of the invoice date.
Once the first 14 or 30 days have expired, the case is processed as a dispute.
There may be several reasons why you cannot register a return via the Riverty app:
You can only register one return per invoice via the Riverty app.
There may also be other reasons why a return notification is not authorised for your order.
This does not stop you from returning your goods, please check the returns policy in your online shop.
If you have any further questions about paying for your order with returns, please contact our customer service team.
Useful links:
Create a dispute directly in the Riverty App
Step-by-step plan to return an order